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ECS Inc., Jersey City, NJ

Telecom & Utilities

Our Solutions

Customer Analytics

  • Effective customer segmentation
  • Product, price, promotion and channel
  • Attrition and default rates
  • Customer life time value - cross sell and up sell strategies

Marketing Analytics

  • Market mix strategies
  • Sales force effectiveness
  • Analyze response rates from campaigns
  • Optimize promotions and positioning
  • ROI analysis and market spend optimization

Customer Churn & Loyalty

  • Customer loyalty and retention analysis
  • High quality predictive models to help understand the customers propensity to buy/upgrade
  • Customer loyalty and retention analysis

Pricing Analytics

  • Accurate pricing models
  • Developing loss forecasting models
  • Segment based plan optimization outputs
  • Revenue leakage analysis

Risk Analytics

  • Default rate analytics
  • Collection and recovery models
  • Churn analysis to minimize churn to competition
  • Accurate demand forecasting models to help organizations mitigate risks, minimize defaults.

Network Optimization

  • Traffic monitoring and capacity planning
  • Accurate demand forecasting model
  • Strategic sourcing and optimization
  • Optimal resource allocation
  • Analysis of network performance to optimize spends, enhance service levels and maximize profitability

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