Freshservice is an IT service management tool packed with powerful automations and built for modern users. It gives agents an intuitive user interface which requires minimal to no training and customisable to IT and non-IT needs. Awarded in 2018 as Gartner Peer Insights Customer’ Choice for IT Service Management (ITSM) tools.

Freshservice is recognized as a leader, the best software for mid-market IT teams, the most usable service desk software, and #1 in customer satisfaction in G2 Crowd.

  • List all assets: contracts, hardware, software and monitor them throughout its lifespan.
  • Let your employees know all your service offering and make it easy for them to place request for service items.
  • Set different conditions for every type of action to automate workflows.
  • Manage tickets by type and proactively resolve issues.
Quick & Easy Process
Fresh and simple. That is what we are looking for in today's world where simplicity is overlooked and not found in other tools..
Lauren Nunnally, Director of Support, Swinerton Builders
Freshservice is smooth and sexy, fresh and new – it is all you need in an ITSM solution. Freshservice’s support was very good during the implementation..
Pieter Thewis, Director of Operation, Bam Belgium
Freshservice demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and has proven to be highly cost-effective when compared to the previous tool..
Krishnenjit Roy, VP-Technology,
When a tool is intuitive and easy to use, you’re more likely to explore and make the most all of the tool’s functionalities. And if we hadn’t used Freshservice, we’d probably be looking for other alternatives now...
Kenneth Byrne, IT Service Director, Moneycorp
Freshservice helped us achieve an annual tool cost saving of $15,000 and operational cost saving of $5,000 per service desk agent..
Ben Laxton, Service Delivery Manager, Royal Rehab

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