Engage with your customers on their terms across channels of their choice. Ditch siloed solutions and tie all support channels together into a continuous customer experience. Deliver support via phone, live-chat, email, social, Facebook Messenger, WhatsApp and more, and unify customer communications on a single platform to deliver a consistent service.
Your customers need not wait every time they need a query answered. Help your customers, help themselves by setting up a Knowledge base.
Automate the ticket assignment process and say goodbye to repetitive chores.
SIntegrate everything your support team needs into your helpdesk - from payment management to translations and much more
Freshdesk is an easy-to-use helpdesk software that enables teams to handle conversations from multiple channels such as email, phone, chat and social media. It also focusses on enabling cross-functional team collaboration to deliver exceptional customer support.
Subscribe to get exclusive news & offer