A New Channel for Generating Revenue
It acts as an alternate sales channel. It can be deployed on various digital channels.
Mail Us
info@theecsinc.com
Our Office
ECS Inc., Jersey City, NJ
Ellie- The Smart Business Assistant
ELLIE
Ellie is an intelligent Virtual Assistant that uses deep learning and sophisticated UI technology. Businesses can use Ellie for customer engagement, lead generation, and cost reduction through automating mundane tasks. Ellie will be deployed initially on customer facing channels such as websites, mobile applications, IVRs, and social media sites.
Benefits
Work Automation
Can automate tasks which are to be done frequently and at the right time
Data and Metrics Driven
Allows businesses to monitor and measure interactions with consumers and optimize experiences
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Accessible Anytime
24 hours/day, 7 days/week and 365 days/year
Incredible User Engagement
Bridges the communication gap between the business and the audience
Features
Calendar Appointments
Make fixing an appointment easy
Syncs with your customer’s calendar to schedule an appointment and reminds of pre-appointment and post-appointment actions
Analytics
Know your customer data
Tracks metrics like the number of users interacting with it, number of leads generated and how many of them continue to interact over the time
Lead Generation
Attract and retain more customers
Prompts a website visitor about their visit and captures lead details like name, email and phone number
Integration
Know your customer better
Integrates with your backend CRM and has access to comprehensive customer behaviour reporting
Customer Queries
Answer all your customer queries
Replies to various frequently asked questions (FAQs) and provides timely information. It can even escalate the request to a person, freeing up agents’ time to work on more complex issues
Registrations
Understand your customer opinion
Conducts surveys, collects answers to it and analyses the survey responses. Ellie also collects valuable customer feedback